Best Western Hotel Universel Drummondville

Best Western Hotel Universel Drummondville

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Best Western Hotel Universel Drummondville Reviews

Guest reviews are submitted by our customers after their stay at Best Western Hotel Universel Drummondville

Guest reviews

• Best Western Hotel Universel Drummondville
  Older travelers

  5.410

  Quality of food at restaurant is well below standard, actually using "canned" food for salad nicoise (canned salmon) and seafood pizza (canned shrimp, fake crab etc...)

• Best Western Hotel Universel Drummondville
  Single

  9.210

  Comfort & amenities of the room - especially the bathroom. Quiet rooms; friendly staff and proximity to highway. I applaud the staff in how they handled the fact that the hotel did not have any record of my reservation when I arrived. After seeing my printed booking confirmation, they simply looked in a binder of internet bookings and all was cleared up right away.

  There was only 1 elevator for both hotel guests and hotel staff - this lead to problems in the morning when rooms were being cleaned. I would suggest a room spray specific for smoker rooms be used. I just left the door open & bought a room spray.

• Best Western Hotel Universel Drummondville
  Older travelers

  8.810

  Location is right off highway with easy access and the facilities were good.

• Best Western Hotel Universel Drummondville
  Family with children

  10.010

  My children loved it, the room was very welcoming and the kids asked if we could make it permanet stop over driving to and from the Maritimes. They and I really enjoyed everything. The matron was very helpful in getting me a razor and other necessities I had forgotten. The pool and hot tub were very nice as well. I really liked the late check in and out. I didn't feel rushed to leave in the morning.

• Best Western Hotel Universel Drummondville
  Older travelers

  7.810

  It was really nice having the Jacuzzi and pool after a long drive. Hotel was clean, staff was friendly and our room was nice. Continental breakfast would have been nice. We utilized the work out room. It was adequate. It would be easier on the user if the equipment faced the tv. Also, the water dispenser does not work properly...The water dispenses very slow. This is nothing major, but could be improved. We enjoyed our stay and would consider staying if we are in Drummondville again.

• Best Western Hotel Universel Drummondville
  Older travelers

  10.010

  Very well updated facility,rooms are very welcoming,beds extra comfortable.service was excellant.great dining area.shall return. Very clean and bright reception area.

  We enjoyed our stay.nothing negative to report.

• Best Western Hotel Universel Drummondville
  Older travelers

  7.810

  Great location & price. Very close to highway and was easy to find. Room clean and staff were great to deal with. I will stay there again when I travel through the area.

• Best Western Hotel Universel Drummondville
  Family with children

  8.210

  The bed was very comfortable and all was quiet so that I could sleep even though I knew there was a wedding going on in the building and most of the guests were staying at the hotel.

  The only thing was that my Mom's room got changed 2 times during our stay so that the wedding guests wouldn't wake them in the middle of the night.

• Best Western Hotel Universel Drummondville
  Older travelers

  10.010

  The quality of the mattresses and the services. The location near different restaurants ans malls.

• Best Western Hotel Universel Drummondville
  Single

  9.410

  The best beds, oh so comfortable. I wish i could have stayed longer just for the beds.

• Best Western Hotel Universel Drummondville
  Older travelers

  10.010

  Rooms are great..!! Specially the matresses on your beds ! GREAT COFFEE MACHINE ! VERY QUIET !

  There was not much "hot water" for the shower...water was rather on the "cool side"

• Best Western Hotel Universel Drummondville
  Group of friends

  9.210

  The beds were very comfortable.

  There was a big congress going on with lots of noisy kids running around late at night. Had I known that fact, I would have asked for a second floor room. On top of this, there was a toddler who kept calling my room at 6 am asking for her grandparents. It felt like the kid was left alone in the room and was also calling Reception Desk. The Reception Desk finally got hold of the people responsible for the kid and the phone stopped ringing in my room. I know it's not the hotel's fault, but even though I was annoyed, I was also concerned for the kid. Who in the wolrd can leave a 3 year old kid alone in an hotel room !!

• Best Western Hotel Universel Drummondville
  Debbie Franze

  January  2017

  9.610

  Great service. Very clean. Just what you want in a room. Will use it again!!!

  Location.

  Nothing negative.

• Best Western Hotel Universel Drummondville
  Single

  8.210

  It was a business trip, the location of the hotel was practical and the fact that Best Western offers the possibility of accumulating Aeroplan/Air Canada miles is a definite important advantage and determining factor for my choice. The staff at the hotel was particularly courteous, knowledgeable and helpful.

  I would have preferred a better balanced menu at the restaurant on the premises, but I do not mean to say that it was not adequate the way it is, but simply that it could be improved.

• Best Western Hotel Universel Drummondville
  Single

  6.610

  Le téléviseur est compliqué à réglé, je n'ai pas pu écouter mes programmes. Le climatiseur est trop bruyant.